HeavenlySmokes.com The Heaven Cigar Company has become a leader in the flavored cigar industry by producing the finest flavored cigars on the market today. Using premium all-natural long-filler tobacco blended with a taste of nature’s most desired ingredients, Heaven cigars have developed a reputation for producing sophisticated flavored cigars in a huge variety of flavors.  This website is dedicated to the Heavenly cigar brand.   We are a reseller of Heavenly cigars and many other fine cigar brands. In accordance with Local, State and Federal regulations all customers are required to be of legal age to purchase tobacco products.  We electronically check ID for tobacco orders. (c) 2011 TBS-Cigars - Turner Business Services     Phone (724) 657-0512     Fax (724) 657-0513 NO SHIPMENTS TO CANADA, MARYLAND, MONTANA, OREGON or UTAH.     Military APO & FPO locations are WELCOME to order. This website is a listing of the products we sell.  We do not manufacture cigars.  Items listed are subject to backorder/delay due to low stock/inventory errors. Store Policy / Information: We are a cigar retail store in Western Pennsylvania, not the manufacturer.   All of our online cigar stores are owned and operated by TBS- Cigars.com, providing you safe & secure shopping for hundreds of cigar brands.  If you would like more information pertaining to our store policy, shipping, returns, chargebacks or privacy of customer information, please visit this link to our main website:    STORE POLICY DETAILS Customers in CANADA: We do NOT ship to Canada.   It is illegal to ship tobacco products directly to the end consumer in Canada.  If you live in Canada you are welcome to place an order for shipment to an adult in the USA where you can pickup your order during your next visit to the USA.   However we will not ship to anyone in Canada.   If you need additional information please consult the Canadian Tobacco Act regulations.  We do NOT supply stores in Canada. Customers in Maryland, Utah, Montana or Oregon: We do NOT ship to those states in the USA due to excessive regulations which conflict with our customer privacy policy AND/OR specific laws restricting orders shipped to those areas.   While some customers may not mind their name and address being on a list submitted to the government for each purchase, we believe in maintaining our customers privacy.  If you live in one of the states listed you can still order, but the order must be shipped to a different state. Product Quality / Returns: If you purchased Tatiana cigars from your local store or any other company then please contact the store where you purchased them if you experience a quality issue.   We do not replace, refund, or exchange product that you bought from a different store.  We are not responsible for how other retailers store their cigars and cannot offer assistance with someone else’s sale. Tatiana cigars are hand made cigars.  They require special care to keep them fresh and should be kept in a properly maintained cigar humidor.   DO NOT store your cigars in the refrigerator or freezer to keep them “fresh”.  If you have a problem with an order you purchased directly from us then please contact us within 24 hours of receipt of the order.  Please see our store policy page for more details concerning returns. Manufacturer Information: All cigars sold are for personal use by adults only.   We are a RETAIL store which sells Heavenly and hundreds of other fine cigar brands.  We are NOT the manufacturer!  For wholesale prices or to become a Heavenly cigar dealer, please contact the manufacturer. Questions / Support - OPEN A SUPPORT TICKET BELOW: Please read the above BEFORE contacting us.  We will not reply to requests concerning product someone else sold you or to debate the laws and regulations pertaining to shipments to Canada.   Questions/concerns pertaining to purchases not made from our store should be directed to the retailer where you purchased the cigars.   We do not supply gas stations or your local stores!  We are NOT the manufacturer! TBS-Cigars.com is the main hub of our operations, also known as Turner Business Services Cigars & Antiques.   We have several websites online.  Many dedicated to cigars and others dedicated to other aspects of our business.  In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.   This help eliminate the issues with customers using SPAM filtering and our emails not being received. If you need support or have questions concerning an order you placed, please use our support ticket system.   With the vast number of websites online, our support staff is primarily setup to handle online questions versus phone inquires.  Please use our support ticket system for all inquiries. If you are using a FREE email service (like YAHOO, HOTMAIL, AOL, GMAIL, MSN, etc) please make sure that you check your JUNK email folder / settings for emails from us.   The free email providers often tag legitimate email as SPAM.   You may not receive order confirmations, backorder/delay notices, or other emails from us in your regular inbox until you view our email in your junk folder and mark it as NOT being junk/spam. For faster service, please be sure to include your name, order number, and any other details pertaining to your inquiry. Click the link below to open a SUPPORT TICKET: OPEN SUPPORT TICKET NOTE:  We do our best to answer support requests within 1-2 business days.  We are not open weekends or holidays.    Response time may be longer during the holiday shopping seasons. http://www.TBS-Cigars.com/support/